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No Hassle Shipping $4.99 on first item (Domestic) $0.50 each on all additional items |
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Customer Service - How can we help  | |
| Our goal at DIABETESBALANCE.COM is to make your shopping experience with us a pleasurable one. To ensure that your questions are answered as quickly as possible, we have set up our customer service area as follows. | |
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100% Satisfaction Guarantee
DIABETESBALANCE.COM guarantees every product that we sell and your satisfaction is totally guaranteed for 30 days from purchase date - It's as simple as that. |
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What are my payment choices?
We accept the following payment types: Visa, MasterCard, American Express, Discover, PayPal, Debit Cards and even Bank checks and Money Order. All amounts are US Dollars only. 
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May I pay using a check or a money order?
We will gladly accept personal checks, business checks, cashiers checks, or money orders; however such orders need to be placed by fax on a personal or company letterhead. This letter should contain your full Billing name and address, Shipping name and address, the products and the quantity, with your check/money order details. Your order will be processed only after the funds have been cleared which may take up to seven (7) business days, depending on the issuing bank. A $15.00 (Fifteen) fee will be charged to your account for returned checks. |
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When will my credit card be charged?
Once your order is placed we review it, followed by a phone verification process (for new customers or if we are unable to verify your information). After the order is reviewed and verified, we approve your Order during which your Credit Card is charged and your order is sent to the fulfillment department for Shipping. |
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Shipping Options
We stronly encourage you to review our our hassle free shipping policy so that you are fully informed before placing your order. |
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Payment Security
At DIABETESBALANCE.COM, our customer's security is of prime importance.
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Do I have to pay sales tax?
If the state in your shipping address is CA you will be charged Sales tax during the checkout process. All other sales do not attract Sales Tax. Additionally, we will gladly credit back sales tax for government or resale institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that in your order. |
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Transaction Security Methods and Privacy Policy
At DIABETESBALANCE.COM, our customer's security is of prime importance. We support the industry's highest standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information can not be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.
See our complete Privacy Policy. |
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Returns
If you are not completely satisfied, simply return the unused portion to: Attn: RETURNS Department PROITEM.COM 3323 SURRY PL FREMONT, CA 94536 United States Of America Important Points for refunds and returns:
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Product Question, Order Status, Change Customer Information
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Our Policies
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| Subject to Change without notice. | |
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