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Customer Service - How can we help
Our goal at DIABETESBALANCE.COM is to make your shopping experience with us a pleasurable one. To ensure that your questions are answered as quickly as possible, we have set up our customer service area as follows.
100% Satisfaction Guarantee
DIABETESBALANCE.COM guarantees every product that we sell and your satisfaction is totally guaranteed for 30 days from purchase date - It's as simple as that.
What are my payment choices?
We accept the following payment types: Visa, MasterCard, American Express, Discover, PayPal, Debit Cards and even Bank checks and Money Order. All amounts are US Dollars only.
Pay with Credit Cards, Bank, PayPal
May I pay using a check or a money order?
We will gladly accept personal checks, business checks, cashiers checks, or money orders; however such orders need to be placed by fax on a personal or company letterhead. This letter should contain your full Billing name and address, Shipping name and address, the products and the quantity, with your check/money order details. Your order will be processed only after the funds have been cleared which may take up to seven (7) business days, depending on the issuing bank. A $15.00 (Fifteen) fee will be charged to your account for returned checks.
When will my credit card be charged?
Once your order is placed we review it, followed by a phone verification process (for new customers or if we are unable to verify your information). After the order is reviewed and verified, we approve your Order during which your Credit Card is charged and your order is sent to the fulfillment department for Shipping.
Shipping Options
We stronly encourage you to review our our hassle free shipping policy so that you are fully informed before placing your order.
Payment Security
At DIABETESBALANCE.COM, our customer's security is of prime importance.
  • We accept credit card payments and during such purchases, your personal and financial information is encrypted during its trip across the Internet with industry standard SSL to prohibit viewing by a third party.
  • On completion of your order, you will see a confirmation on-screen, followed by an email confirmation and a phone verification process to prevent fraud and ensure your security.
  • Your order is shipped, after your credit card has been successfully processed.
  • For your own security, your IP address will be logged.
  • Your Credit Card/PayPal Statement will show an entry of PROITEM.COM.
Do I have to pay sales tax?
If the state in your shipping address is CA you will be charged Sales tax during the checkout process. All other sales do not attract Sales Tax. Additionally, we will gladly credit back sales tax for government or resale institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that in your order.
Transaction Security Methods and Privacy Policy
At DIABETESBALANCE.COM, our customer's security is of prime importance. We support the industry's highest standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information can not be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.
  • First, you will notice the "http" in your browser's URL location has changed to "https".
  • You will see a closed lock located in the lower left or right corner of the browser.
In addition we will not divulge any information we receive from customers to anyone, except required by law. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

See our complete Privacy Policy.
If you are not completely satisfied, simply return the unused portion to:

Attn: RETURNS Department
United States Of America

Important Points for refunds and returns:
  • Please call us for an RMA number before you return the product(s).
  • Please return the package using any reputed mail/courier service provider or any insured mail, as we can not be responsible for items that never make it back to us.
  • Please send a copy of the purchase order (along with the RMA number) and short courtesy explanation with the returned items.
  • Only one opened package of any product is eligible for return. Additional quantities of the same product must be in a factory sealed container for refund.
  • Once we receive the returned/unused items in order, we will promptly refund your money for the unused portion less shipping & payment processing charges.
  • Refund processing generally take up to 7 (seven) business days, after receiving the returns.
  • Orders lost or damaged in transit are not eligilble for refunds, sorry.
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    Subject to Change without notice.
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    * Ayurvedic/Herbal products are generally considered safe, however it not possible to ascertain it's interaction and effects with every person or every condition. Any information and statements on this site have not been evaluated by Food and Drug Administration. Any information on this site is not intended to diagnose, treat, cure or prevent any disease. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this site.
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